Thank you for shopping with vuoala! Please review our return policy for a smooth and transparent experience.

Return Timeframe

You have 14 days from the delivery date to request a return or exchange.

Refund Conditions

To qualify for a refund, your items must be in unused condition, undamaged, and returned in their original packaging with all tags intact.

Refund Denial Circumstances

Refunds may not be approved if:

• The item is not in its original condition or has been damaged.
• Original tags or packaging are missing.
• The return request is made after 14 days.
• The item was purchased during a final sale or marked as non returnable.

Initiating A Return

To begin the return process, please email us at [email protected] within 14 days of receiving your order. Include your order number and the reason for your return.

Return Process

Once approved, we’ll provide return shipping instructions and a return authorization. Please ensure the item is securely packaged with all original components.

Return Addresses

• Vietnam: 14 Ngoc Dao, Dong Ve, Thanh Hoa 40000, Vietnam.
• United States: 7600 Wood Rd, Douglasville, GA 30134, United States.

Have Questions?

For any questions about returns or further assistance, feel free to contact us at [email protected] . We’re always here to help!